NaturaWorks knows that you care how information about you is used and
shared, and we appreciate your trust that we will do so carefully and sensibly.
This notice describes our privacy policy. By visiting NaturaWorks.com, you are
accepting the practices described in this Privacy Notice.
What Personal Information About Customers Does NaturaWorks.com Gather?
The information we learn from customers helps us personalize and continually
improve your shopping experience at NaturaWorks.com. Here are the types of
information we gather.
* Information You Give Us: We receive and store any information you enter on
our Web site or give us in any other way. You can choose not to provide certain
information, but then you might not be able to take advantage of many of our
features. We use the information that you provide for such purposes as
responding to your requests, customizing future shopping for you, improving our
stores, and communicating with you.
* Automatic Information: We receive and store certain types of information
whenever you interact with us. For example, like many web sites, we use
"cookies," and we obtain certain types of information when your web
browser accesses NaturaWorks.com. A number of companies offer utilities
designed to help you visit web sites anonymously. Although we will not be able
to provide you with a personalized experience at NaturaWorks.com if we cannot
recognize you, we want you to be aware that these tools exist.
* E-mail Communications: To help us make e-mails more useful and interesting,
we often receive a confirmation when you open e-mail from NaturaWorks.com if
your computer supports such capabilities. We also compare our customer list to
lists received from other companies, in an effort to avoid sending unnecessary
messages to our customers. If you do not want to receive e-mail or other mail
from us, please adjust your Customer Communication Preferences/ inform us
through e-mail.
* Information from Other Sources: We might receive information about you
from other sources and add it to our account information.
What About Cookies?
* Cookies are alphanumeric identifiers that we transfer to your computer/s
hard drive through your web browser to enable our systems to recognize your
browser and to provide features such as storage of items in your Shopping Cart
between visits.
* The Help portion of the toolbar on most browsers will tell you how to
prevent your browser from accepting new cookies, how to have the browser notify
you when you receive a new cookie, or how to disable cookies altogether.
However, cookies allow you to take full advantage of some of NaturaWorks.com/s
coolest features, and we recommend that you leave them turned on.
Does NaturaWorks.com Share the Information It Receives?
Information about our customers is an important part of our business, and we
are not in the business of selling it to others. We share customer information
only as described below and controls that either are subject to this Privacy
Notice or follow practices at least as protective as those described in this
Privacy Notice.
* Affiliated Businesses We Do Not Control: We work closely with our
affiliated businesses. In some cases, these businesses operate stores at
NaturaWorks.com or sell offerings to you at NaturaWorks.com. In other cases, we
operate stores, provide services, or sell product lines jointly with these
businesses. You can tell when a third party is involved in your transactions,
and we share customer information related to those transactions with that third
party.
* Agents: We employ other companies and individuals to perform functions on
our behalf. Examples include fulfilling orders, delivering packages, sending
postal mail and e-mail, removing repetitive information from customer lists,
analyzing data, providing marketing assistance, providing search results and
links (including paid listings and links), processing credit card payments, and
providing customer service. They have access to personal information needed to
perform their functions, but may not use it for other purposes.
* Promotional Offers: Sometimes we send offers to selected groups of
NaturaWorks.com customers on behalf of other businesses. When we do this, we do
not give that business your name and address. If you do not want to receive
such offers, please adjust your Customer Communication Preferences/ inform us
through e-mail.
* Business Transfers: As we continue to develop our business, we might sell
or buy stores, subsidiaries, or business units. In such transactions, customer
information generally is one of the transferred business assets but remains
subject to the promises made in any pre-existing Privacy Notice (unless, of
course, the customer consents otherwise). Also, in the unlikely event that NaturaWorks.com,
or substantially all of its assets are acquired, customer information will of
course be one of the transferred assets.
* Protection of NaturaWorks.com and Others: We release account and other
personal information when we believe release is appropriate to comply with the
law; enforce or apply our Conditions of Use and other agreements; or protect
the rights, property, or safety of NaturaWorks.com, our users, or others. This
includes exchanging information with other companies and organizations for
fraud protection and credit risk reduction. Obviously, however, this does not
include selling, renting, sharing, or otherwise disclosing personally
identifiable information from customers for commercial purposes in violation of
the commitments set forth in this Privacy Notice.
* With Your Consent: Other than as set out above, you will receive notice
when information about you might go to third parties, and you will have an
opportunity to choose not to share the information.
Which Information Can I Access?
NaturaWorks.com gives you access to a broad range of information about your
account and your interactions with NaturaWorks.com for the limited purpose of
viewing and, in certain cases, updating that information.
What Choices Do I Have?
* As discussed above, you can always choose not to provide information, even
though it might be needed to make a purchase.
* You can add or update certain information on pages such as those listed in
the "My Accounts" section above. When you update information, we do
NOT keep a copy of the prior version for our records.
* If you do not want to receive e-mail or other mail from us, please adjust
your Customer Communication Preferences/ inform us through e-mail. (If you do
not want to receive Conditions of Use and other legal notices from us, such as
this Privacy Notice, those notices will still govern your use of
NaturaWorks.com, and it is your responsibility to review them for changes.)
Conditions of Use, Notices, and Revisions
If you choose to visit NaturaWorks.com, your visit and any dispute over
privacy is subject to this Notice and our Conditions of Use, including
limitations on damages, arbitration of disputes, and application of the law of Singapore.
If you have any concern about privacy at NaturaWorks.com, please contact us
with a thorough description, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice and the Conditions
of Use will change also. We may e-mail periodic reminders of our notices and
conditions, unless you have instructed us not to, but you should check our web
site frequently to see recent changes. Unless stated otherwise, our current
Privacy Notice applies to all information that we have about you and your
account. We stand behind the promises we make, however, and will never
materially change our policies and practices to make them less protective of
customer information collected in the past without the consent of affected
customers.
Related Practices and Information
Information You Give Us
You provide most such information when you search, buy, post, participate in
a contest or questionnaire, or communicate with customer service. For example,
you provide information when you search for a product; place an order through
NaturaWorks.com or one of our third-party sellers; provide information in Your
Account (and you might have more than one if you have used more than one e-mail
address when shopping with us) or About You; communicate with us by phone,
e-mail, or otherwise; complete a questionnaire or a contest entry form; provide
employer information when opening a corporate account; provide and rate Reviews.
As a result of those actions, you might supply us with such information as your
name, address, and phone numbers; people to whom purchases have been shipped,
including addresses and phone number; people (with addresses and phone
numbers); e-mail addresses; content of reviews and e-mails to us; personal
description;
Examples of the information we collect and analyze include the Internet
protocol (IP) address used to connect your computer to the Internet; login;
e-mail address; password; computer and connection information such as browser
type and version, operating system, and platform; purchase history, which we
sometimes aggregate with similar information from other customers to create
features such as Purchase Circles, Top Sellers, and Just Like You; the full
Uniform Resource Locator (URL) clickstream to, through, and from our web site,
including date and time; cookie number; products you viewed or searched for;
During some visits we may use software tools such as JavaScript to measure and collect
session information, including page response times, download errors, length of
visits to certain pages, page interaction information (such as scrolling,
clicks, and mouse-overs), and methods used to browse away from the page.
Information from Other Sources
Examples of information we receive from other sources include updated
delivery and address information from our carriers or other third parties,
which we use to correct our records and deliver your next purchase or
communication more easily; account information, purchase or redemption
information, and page-view information from some merchants with which we
operate co-branded businesses or for which we provide technical, fulfillment,
advertising, or other services; search term and search result information from
some searches conducted through the web search features; search results and
links, including paid listings; and credit history information from credit
bureaus, which we use to help prevent and detect fraud and to offer certain
credit or financial services to some customers.
Information You Can Access
Examples of information you can access easily at NaturaWorks.com include
up-to-date information regarding recent orders; personally identifiable
information (including name, e-mail, password, communications preferences,
address book); payment settings (including credit card information and gift
certificate, gift card, and check balances); e-mail notification settings
(including Alerts, Available to Order notifications, Delivers, New for You,
Special Occasion Reminders, and newsletters); recommendations (including recent
product view history, prior order history, and Favorites); and your About You
area (including your product Reviews, Requests, and Recommendations). |
